A basic service call fee covers our costs to attend your Collaroy property, including petrol, time, and insurance. This fee is discussed upfront when you request a quote. The assessment helps us provide accurate fixed-price repair quotes.

Yes, we're fully insured and licensed. Documentation confirming our insurance and qualifications appears on every quote and invoice provided to Collaroy customers. Your peace of mind is important to us.

Photos allow us to provide accurate quotes quickly without unnecessary delays. Once we assess your window issues from images, we can schedule repairs promptly. This approach respects Collaroy homeowners' time whilst ensuring we source the correct replacement parts beforehand.

We discuss any variations before work begins. If our inspection reveals unexpected damage or complications, we'll explain what we've found and what the adjusted quote covers. No repairs proceed without your approval.

We use photo-based assessment to provide quotes efficiently. This approach saves time for both Collaroy homeowners and our team, enabling faster service and accurate pricing. A service call fee covers our assessment when work is confirmed.

Our vehicle stores tools, hardware, and equipment needed for the repair. Close parking ensures we can access these efficiently throughout the job, delivering faster service for your Collaroy home.

Hardware costs are included in your fixed-price quote, similar to a restaurant menu where the final price covers everything. This transparent approach means Collaroy customers see the total cost upfront without itemised breakdowns.

A deposit secures your repair booking and covers hardware costs, particularly for special orders. This ensures we allocate resources to your Collaroy job and have components ready when our technician arrives.

Yes, pets should be secured for safety. This protects both our team members and your animals from accidents during repair work. We also accommodate staff members who may have allergies.

Clear access to windows and doors is essential for safe, efficient repairs. Collaroy homeowners should remove furniture blocking window access before our technician arrives.

Yes, please remove blinds, curtains and shutters before our visit. These items obstruct window access and could be damaged if our team removes them. We ask Collaroy customers to handle this beforehand.