We don't provide same-day service, but we do offer fast turnaround times. Once we receive your assessment, we'll schedule your repair at a time that suits you. Our efficient process means your windows are restored to working order quickly.

Our service call fee covers the costs of attending your Elanora Heights property, including petrol, time, and insurance. This fee is discussed upfront and applies to the assessment visit. We're transparent about all costs before we begin work.

Photos allow us to provide accurate quotes quickly and avoid unnecessary delays. This approach saves both time and money, meaning we can offer competitive rates to Elanora Heights customers. It also helps us assess whether parts need to be ordered in advance.

Yes, we're fully insured and licensed. Complete details are provided on all quotes and invoices. You can have confidence in our professional credentials when we repair your windows.

If we discover something unexpected during the visit, we'll discuss any variations with you before proceeding. No repairs happen without your approval, and we won't charge extra without your agreement.

A deposit may be required to cover hardware costs, especially for special orders, and to secure your repair booking. We'll discuss this with you when confirming your appointment.

Tools and hardware are stored in our vehicle. Easy access allows our team to work efficiently and complete your repair promptly. This helps us maintain fast turnaround times for Elanora Heights customers.

Yes, we need clear access to windows and doors for safe, efficient repairs. Removing furniture beforehand also protects your belongings and helps our team work quickly.