A basic service call fee covers our costs to attend your Terrey Hills property, including petrol, time, and professional insurance. This fee applies when we assess your windows and provide a detailed quote. Details are confirmed when you contact us.

Yes. We are fully insured and licensed to perform window and door repairs throughout Terrey Hills and Sydney's North Shore. Insurance details are provided on all quotes and invoices for your protection and peace of mind.

Photos allow us to assess window damage accurately and provide fixed-price quotes quickly. This approach saves you time, reduces unnecessary delays, and ensures we arrive with the correct parts and tools for efficient repairs.

If we discover additional issues during onsite inspection, we discuss any variations with you before proceeding. No repairs happen without your approval and agreement to updated costs. Your satisfaction and trust are our priority.

Deposits secure your repair booking and cover the cost of hardware, especially for special orders. This ensures we can source the exact parts your windows need and prevents unnecessary delays.

Yes. We carry tools and hardware in our vehicle and require reasonably close parking for efficient access. This allows us to work quickly and safely without repeatedly carrying equipment long distances.

Clear access to windows and doors is essential for safe, efficient repairs. Moving furniture beforehand prevents damage and allows our technicians to work properly without obstacles.

Yes, please. Blinds and curtains block access and may be damaged if removed by technicians. We ask customers to handle removal before our arrival. This protects your furnishings and speeds up the repair process.

Securing pets protects both our team and your animals from accidents. Some team members may have allergies, and open doors during repairs pose escape risks. We appreciate your cooperation on this important safety measure.